Role Profile.doc

Closing date for applications: 8th December  2021 at 11pm

Face to Face assessment centre to be held thereafter.

We offer up to £500 to our employees for recommending an operative if they are appointed.

*Previous applicants need not reapply*

Our inhouse Maintenance Service are looking for an experienced Multi Traders to focus on reactive works in our residents homes. Reporting to the Maintenance Supervisor for the area directly.  Covering our West Neighbourhood including Harrow, Brent, Ealing, Hillington and surrounding areas.

Multi Carpenter postcodes SL,UB,TW,HA,W3,RG,NW and surrounding areas.

Multi Plumbers postcodes RG, GU and surrounding areas.

We are looking for experienced trades people across multiple areas and you will be given an L&Q van for business use. It is essential to have a driving license to carry out this role and you must have your own hand tools (larger tools and specialist equipment will be arranged if needed)

Our Multi trade Operatives are expected to carry out a range of tasks inclusive of internal and external door fitting, Splice repairs, General Locksmith, bathroom Sub Floors, Bath panels and frame work  kitchen repairs/refits, glazing, upvc, fire doors, vinyl flooring, plumbing, patch plastering, wall tiling, decorating and other general Maintenance repairs.  The ideal candidate will have the relevant City and Guilds/NVQ qualifications or will be qualified by experience. 

We will expect you to have effective communication skills, have experience of working in a building and/or housing maintenance environment including a knowledge of a varied housing stock.

Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents we expect you to have outstanding customer service and ability to deliver a right first time service. Limiting follow ons and increasing satisfaction.

Our in house maintenance team core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours service.

To be considered for this role candidates will require/be:

• Sound working trade knowledge and experience
• Experience gained within a Maintenance, site and or Housing environment
• Able to deliver excellent customer service
• Right first-time approach
• Health and Safety Conscious
• Previous experience in a similar role
• Wide range of Multi trade skills
• Able to use a PDA

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay.

Our commitments:

COVID 19: L&Q have a dedicated pandemic response team reacting to the current situation. The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you're interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.