Title: Sheltered Housing Assistant
Contract Type: Fixed Term (up to 12 months)
Hours of Work: 35 hours per week
Persona: Site Based
Location: Redbridge, London
Salary: £21,315 per annum
Closing date for completed applications: 16th September 2021
Interviews will be held via Microsoft Teams on: 28th & 29th September 2021
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
Role Profile - Sheltered Housing Assistant - Oct 2020.pdf
We are currently seeking a dynamic and passionate Housing Assistant with proven experience of working with vulnerable adults and providing excellent customer service. You will act as the on-site representative across two sheltered housing schemes within Redbridge, ensuring the day to day safety and wellbeing of our residents in the context of Health & Safety management, Fire Safety procedures and general maintenance of the scheme’s facilities.
As the ideal candidate you will have experience of maintaining and updating accurate records, be focused, professional and organised. This is a varied role and you must be able to think on your feet and work on your own initiative in line with policies and procedures. You will need to have the ability to be empathetic and balance the complex needs of our residents, in line with regulatory compliance.
To assist with communication at these schemes it would advantageous to be able to speak additional languages such as Hindi, Urdu, Gujarati, Punjabi, Kurdish or Russian though not essential.
At L&Q Living we love to develop our people. To us our people are key, and we love to see them progress and grow in our company. As such we provide continued support and training as well as a number of in house and external training courses to help you within your role.
In addition to this the successful candidate will have access to our full suite of benefits, including:
· 25 days annual leave pro rata
· Excellent Pension scheme and non-contributory life assurance
· Season ticket loan
· Advantage Discount Scheme
· Employee Assistance Programme
If you are interested in this role and have the experience required, then apply without delay!
For this post the successful candidate will need to apply for an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/
COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.