Frequestly asked questions
Frequently Asked Questions
  • How can I apply for a vacancy?
    From the recruitment homepage you can search for a vacancy by selecting the role you wish to apply for from the drop down menu. Alternatively you can search existing vacancies by clicking on the search vacancies button on the homepage.
  • How can I keep up to date with new vacancies?
    You can register on line to receive regular vacancy alerts, as well as visiting our careers site.
  • How will I benefit from registering my details?
    By registering your details, you will be able to maintain and update your details quickly.
  • I don’t have a computer at home or at work – is there anywhere else I can register and apply online?
    If you don't have internet access at home, ask a relative friend or neighbour if you can use their computer for your job search. You can set up your own email account on a computer at your local library or other local facilities, however, these may vary so check out shopping centres and community centres in your area. If in doubt, contact the Human Resources team on 0300 456 9998. Free email accounts can be set up through providers such as, and Just log onto their websites and follow the instructions. Setting up an email account with one of these web-based providers means you'll be able to access your email using any computer with internet access. To keep your personal details safe, always remember to logout from your account if you are using a shared computer.
  • I have forgotten my account password - what do I do?
    On the login page click on the link that says “Forgotten your password?” You will be asked to enter your email address and submit these details. You should then log onto your e-mail account to retrieve your password reminder.
  • Will the system log me out automatically?
    As you are completing your online application form, please bear in mind that our system has automatic time-outs built in. You will be logged out of the system after 60 minutes of inactivity (i.e. not clicking on links or 'save and exit' buttons on the sections of the application form) and you may lose information which has not been saved. Therefore, please save your information regularly by clicking 'save and exit'. We also recommend that you compose your answers to longer questions, (i.e. those with free text areas) off-line in a word processing package and then copy and paste your answers into the form. This ensures that you can spell check your text and that you have a backup version of your answers.
  • Is there a limited time for filling in an application form online?
    As long as you complete and submit your application by the closing time on the closing date of the position there is no limit to how long you take to fill in your application. You can therefore take your time to complete the application form, save it and go back to finish it at your leisure.
  • How can I tell which questions within the application form are mandatory?
    Mandatory questions are displayed in bold and marked with an asterisk.
  • Can I print off my application form to keep a copy for myself?
    Yes – you can print out a summary once you have fully completed any part (or all) of the application form.
  • How long will it take to process my application for a vacancy?
    After submitting your application you will receive an acknowledgement email. Your application will be shortlisted following the closing date, and it is likely you will be notified of the outcome soon after. If you are successful you will be invited for a first stage interview, however the length of this process is dependant on the job you have applied for.
  • How often are new vacancies advertised on the site?
    New vacancies are advertised on the site on an on-going basis. It is worth visiting the site regularly to make sure that you don’t miss out on any new vacancy opportunities. Alternatively you can register for specific vacancy alerts.
  • How will you keep in touch with me?
    If you have applied online and have included your e-mail address and contact telephone numbers we will use one or both of these routes. If you have applied via another method then it will be dependant on the information you have provided. 
  • How long will my details remain on record?
    In compliance with the Data Protection Act, your details will remain on record for 12 months. Shortly before this period you will be sent an email advising you of this, and you will then be given the opportunity for your details to remain on file longer.
  • Who has access to my data once I have registered?
    Your details will only be seen by the Human Resources Recruitment Team and the Hiring Manager responsible for the vacancy you have applied for.  If you are successful in securing a role then the registration form you have completed will be used to complete the on-boarding process by the Human Resources and Payroll teams including creating your contract of employment.
  • What other methods can I use to apply for a vacancy?
    Wherever possible, we would like applications to be made online. However, if you experience difficulty in using the online method, please contact the Human Resources Team on 0300 456 9998.
  • User IDs and passwords
    Your e-mail address will be your user ID and you will be asked to supply a password. It is important that you do not lose or forget these as you will need them to access your application form. In order to allow you as much flexibility as possible, you can revisit your form as many times as you need to before submitting it. It is not necessary to complete the application form in one visit. If, at any time, you want to change your password click on the ‘change password’ link at the bottom of the screen.  If you already work for the L&Q Group, you'll need to remember that you will need to use a personal email rather than your L&Q email address.
  • You don't have a suitable position available but I would really like to work for L&Q - can I send you my CV?
    We are very happy to receive speculative applications and would encourage you to submit your CV in our Talent Bank section. If a suitable vacancy comes up we'll get in touch to invite you to apply, but if in the meantime you see something you think suits your experience and skills please go ahead and apply.
  • I require special assistance at the interview - how do I let you know?
    There is an option on the application form to let us know of any special assistance you would need in order to attend an interview at L&Q.  Alternatively you can let the Human Resources team know at the point you are invited to interview.
  • How do I find out more about working at L&Q?
    We have lots of information about working at L&Q on our careers page or you can follow us on Linkedin or Twitter.
  • You have asked me if I have a Directorship - what does this mean?
    L&Q requires its staff to declare if they have any active directorships. This would mean that you are a director of a company or an organisation - for example you may have previously been self employed and be a Director of your own company, or you could be a director on an advisory board.  If you are a Director, you will need to provide the details of the directorship so we can undertake necessary checks to ensure there is no conflict with the work that L&Q undertakes. If you are not a Director of a company or organisation you can reply no to this question.