Title: Regeneration Co-ordinator
Location: Based at South Acton
Salary £33,200 - £36,500 per annum depending upon experience
Closing date: 9 October 2023
Interviews will be held:16 October 2023
We are looking for an exceptional individual to help us create places where people want to live. The successful post holder will be part of a team delivering our regeneration strategy on the redevelopment of the South Acton estate which is being carried out by Acton Gardens LLP, a joint venture between L&Q and Countryside Properties.
The post holder will work with a wide range of internal and external partners and stakeholders throughout the planning and on-site process. They will be responsible for developing and maintaining partnerships, community engagement and delivering a programme of consultation events.
The successful candidate will be responsible for managing and monitoring the Community Chest, a funding pot for local projects and supporting residents to oversee the regeneration of South Acton. The role will involve representing L&Q and Acton Gardens at tenant and homeowner meetings and events, which will involve some evening meetings and weekend work.
You’ll need to have experience of project management, communications and resident engagement. A background in housing or regeneration will be an advantage. You will be an excellent communicator with the ability to positively influence key decision makers.
A typical day could involve community event planning and/or delivery, drafting of the quarterly newsletter, updating the website, producing email campaigns, calls / queries from residents demonstrating the highest customer service standards, updating our CRM system to record all customer contacts, solving problems, facilitating the Community Board meetings (including booking rooms, taking minutes, devising packs/reports, organising refreshments), facilitating the Community Chest sub-group meetings to consider any funding applications received, project managing a variety of initiatives and processing pre-allocations following nominations received from the local authority, including supporting customers who are permanently decanted from their existing home to a new L&Q home to enable the continued regeneration of Acton Gardens.
Essential skills needed:
Excellent verbal and written communication skills
Excellent presentation skills
Excellent administration skills
Strong project management skills
Strong IT skills, including MS Office suite
Ability to produce accurate and high quality communication documents including newsletters and website articles
Ability to plan and coordinate community events
Able to work to deadlines
Strong focus on customer service
Effective time management and budget management skills
Drive to achieve objectives
If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 120,000 homes.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.