L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Role profile.doc

Maintenance Services are looking for a Reactive Supervisor to join the in-house team. The roles cover L&Q’s North patch. You will be part of a team of Supervisors who cover reactive repairs. You will be responsible for a team of DLO. The role reports into the Maintenance Team Manager for the area.

L&Q offer numerous benefits such as competitive salary, learning and development opportunities, option to earn extra money in the form of call outs. Van for business use and fuel card, spot awards, employee assistance scheme, 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

You will be responsible for the management of a team of circa 7 Multi trade and specialist maintenance operatives who work across the Neighbourhood. The North Supervisor covers North West London, Hackney, Enfield and Barnet and the surrounding area

You will also have links to the wider business area and will liaise with the Housing Management and caretaking teams as well as the Planning and Scheduling team, contact centre and other supervisors to ensure consistency in service delivery. 

L&Q prides itself on high levels of professional, customer focused service and we expect our supervisors to lead by example. Ensuring that everything they do is with our residents’ satisfaction and best interests in mind. As a people manager you will role model a positive mindset to ensure that the team also have the same ethos and share and demonstrate our values (People, Impact, Inclusion, Responsibility and Passion) This role has direct influence over L&Q’s reputation; the focus will be high quality work and on first time fix approach.   

You will be confident to give advice to operatives on complex jobs and hard fixes and will be responsible for interacting and engaging regularly and taking ownership of developing capability and ongoing professional development of the individuals in the team.

You will already, ideally have had experience in leading a dispersed team, and will have a proven track record in managing performance through informal and formal processes, experience in managing absence and will have had past input into recruitment decisions.

L&Q are a values-focused organisation, and our people managers will be confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.

We are focused on meeting targets, both financial and customer related. We expect our supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance team’s KPIs are met. You will be able to analyse data and predict outcomes and will give advice on how to put things back on track when needed. Good financial acumen is a must, and you will have experience managing budgets.

You will be confident in managing contractors, meeting regularly with the commercial team and reporting any relevant information on performance to them.

We expect our supervisors to look have a good understanding of Health and Safety including knowledge of Asbestos, Fire and Hygiene and for them to pass this knowledge on to their teams. Dealing quickly with any breaches or potential problems before they happen.

To be considered for this role candidates will demonstrate and have previous experience in:

·        Managing a large team within a Maintenance within Social Housing/ Local Authority role

·        Clear and Concise written and verbal communication skills

·        Knowledge of trades and maintenance

·        Ability to deliver KPIs and manage budgets

·        Passion for inclusive working practices

·        Brilliant Customer Service

·        Able to motivate others to deliver under pressure

If you are interested in this role and have the experience required, then apply without delay!

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. 

If you are interested in this role and have the experience required, then apply without delay!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. 

Candidates will need to have a valid driving licence and access to a car.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay.    

Our commitments

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.