Please click here for the role profile - Finance Systems Support Analyst Role Profile.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.
Join our Finance Management Application Support Team at L&Q:
L&Q is one of the UK’s largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.
If this sounds like you, we would love for you to apply!
Your impact in the role:
- To provide day-to-day support for finance management applications, with a strong focus on Unit4 systems.
- Investigate, troubleshoot, and resolve application issues, ensuring timely resolution and excellent service to users.
- Write and maintain SQL queries to support reporting, analysis, troubleshooting, and data validation.
- Support system upgrades, testing, configuration changes, and continuous improvement initiatives.
- Work with stakeholders to understand business requirements and recommend effective system solutions.
- Maintain system documentation, support materials, and knowledge articles.
- Monitor application performance and identify opportunities to improve processes and user experience.
- Ensure issues are managed in line with service standards and operational priorities.
Key relationships
- Finance teams and business stakeholders.
- Technology and Application Support colleagues.
- Third-party suppliers and system partners where required.
- Internal users across the organisation requiring finance systems support.
How you will help achieve departmental targets and goals
- Help maintain reliable, high-performing finance systems that support business continuity and operational efficiency.
- Contribute to improved service delivery through effective issue resolution and proactive support.
- Support continuous improvement through system enhancements, process optimisation, and user engagement.
- Strengthen data quality and reporting capabilities through effective SQL analysis and system management.
What you'll bring:
- Strong experience supporting finance systems, ideally within an application support environment.
- Good Unit4 skills and experience supporting finance management applications.
- Good SQL skills, including querying and troubleshooting data issues.
- Strong verbal and written communication skills, with the ability to engage effectively with technical and non-technical stakeholders.
- A proactive, collaborative approach with strong problem-solving skills and attention to detail.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
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